Elevating Client Satisfaction: Insights from the 2025 Customer Satisfaction Report for GM Roth Design Remodeling

August 15, 2025 by Dean Rascoe

Customer satisfaction isn’t just a metric — at GM Roth Design Remodeling, it’s our core mission. The newly released 2025 Customer Satisfaction Report from Qualified Remodeler and GuildQuality offers invaluable insights into what truly drives client happiness, and we’re proud to align our standards with these best-in-class practices qualifiedremodeler.com+2qualifiedremodeler.com+2.

Trusted Partnership: Qualified Remodeler + GuildQuality

The annual report is a joint effort between Qualified Remodeler, a leading remodeling industry publication, and GuildQuality, a trusted third-party review platform Contract Exteriors+15qualifiedremodeler.com+15qualifiedremodeler.com+15. This partnership ensures a thorough, unbiased look at satisfaction trends drawn from real homeowners’ feedback — making it a credible benchmark for our work.

Key Takeaways from the 2025 Report

Although the full report covers multiple angles, here are a few standout themes we’re especially proud to mirror in our services:

High Standards of Professionalism and Organization
Clients consistently cite professional and well-organized companies as top performers.
Demonstrated Expertise
Expertise isn’t just technical skill—it’s about problem-solving, smooth communication, and thoughtful guidance throughout a project.
Solution-Oriented Mindset
Homeowners value contractors who not only identify problems, but also offer clear, reliable solutions and stand behind their work.

Beyond those big three, the report echoes additional traits often noted in satisfaction leaders: respectfulness, safety, craftsmanship, and value for money.

How GM Roth Design Remodeling Measures Up

At GM Roth, we bake these principles into every phase of our client experience:

Professionalism & Organization
From project kickoff to completion, we ensure every step is clearly outlined, timely, and executed with precision. Your experience is seamless — from estimate to project wrap.
Expert Craftsmanship
Our team brings years of hands-on experience to each remodeling job. Whether it’s design challenges, structural concerns, or aesthetic decisions—we deliver expert guidance and execution.
Problem-Solving, Not Problem-Pointing
Surprises can happen, but our clients rely on us to adapt, communicate, and provide reliable fixes. Our philosophy: proactive solutions build trust.
Respect & Safety First
We treat your home as if it were our own—maintaining cleanliness, using safe practices, and respecting your space and time.
Clear Value, Lasting Results
We employ high-quality materials and skilled workmanship to ensure your investment delivers durable beauty—far beyond the project’s end.

Spotlight on Excellence — Why It Matters

The 2025 report profiles 85 companies recognized for actively tracking and achieving high client satisfaction with GuildQuality Contract Exteriors qualifiedremodeler.com+5qualifiedremodeler.com+5Windows for Your Home+5. While GM Roth Design Remodeling may not be among them (yet!), our commitment to those exact standards highlights our trajectory toward joining such ranks.

Conclusion: Building Relationships, Not Just Remodels

What stands out from the 2025 Customer Satisfaction Report is clear: success in remodeling isn’t just about technical ability—it’s about experience, trust, and responsiveness.

At GM Roth Design Remodeling, we believe:

Professionalism = Clear communication, punctuality, and organization.
Expertise = Skillful execution, thoughtful design, and informed guidance.
Solutions = Ownership, adaptability, and dependable results.
Respect & Safety = Care for your home and peace of mind.
Value & Craft = Lasting quality that justifies your investment.

Our goal? To deliver not just beautiful spaces—but also remarkable client satisfaction that matches or exceeds industry benchmarks.

Thinking about a remodel? Reach out—we’d love to show you how our team can bring these ideals into your home.

Alan Cohen

I am a returning customer who recently needed a wall and ceiling repair due to water damage, and a bathroom remodel. My experience was j7ust as good as it was many years ago - with everyone and everything. Our leads were Kris and Liam - both excellent at their work and very approachable. They took great pride in doing an excellent job. Everyone that came to our house was did at good job, very gracious and always cleaned up. Forgive me for not remembering everyone: John, Dominic, Sabeno, Matt, ?. They were great. On the phone, Scott, Diane and Theresa were very helpful and were genuinely hapy to engage with us. The first person that I had contact with Justin.He represented the company. We talked about the job over the phone. That was followed by a thorough meeting on-site to understand exactly what we wanted and how best to move forward. We met with justin three additional times, once at the shjowroom to pick out products and twice at our house.His job was sales, but he treated the project as if it was important to GM Roth, and to him personally, and more importantly he treated us like valuable customers. The first person that you meet in any organization sets the tone and establishes expectations. We had confidence that the project would turn out well and we could rely on everyone to make sure of it. we were very pleased with the outcome and would not hesitate to recommend GM Roth or to call upon you again.

Kerri Figueroa

We couldn’t be more pleased to have chosen G.M. Roth to help us renovate and refresh our outdated primary bathroom. They did high quality work, at a fair price, on schedule and they even offer a warranty on their work. Their thorough process ensured that our selections were ordered and on-site, ready to go, and their well-planned schedule made for a seamless construction process with no surprises. We thoroughly enjoyed working with Anne on the design process! She made the process enjoyable and her expertise was invaluable. She was very accommodating, often meeting us at vendors to help narrow selections and/or scheduling design meetings around our busy schedules. She was super helpful in guiding us towards more cost-effective options to achieve the same design aesthetic whenever possible. Liam and Matt ensured that all of the subcontractors understood the schedule and the job. They provided timely updates via the construction app and answered all of our questions/concerns, resolving any minor issues quickly and efficiently. All of the subcontractors were skilled craftsman, very pleasant to work with and extremely professional, arriving on time, working efficiently and cleaning up after themselves each day. Perhaps most importantly, we were thrilled with the quality of the work throughout and how the finished product came together beautifully. We now have a gorgeous spa-like retreat that we use and enjoy every single day!

Dianne Devito

As homeowners our connection to G.M.Roth Design Remodeling began in 1992 and ever since we have returned to them (most recently, this Fall of 2024)for our home improvement needs. For us, as homeowners G.M. Roth gives us a peace of mind that comes with knowing we were working with a team of professionals who prioritize our satisfaction. G.M. Roth listened to our ideas, preferences, and/or our concerns. In return, G.M Roth provided thoughtful feedback while outlining the construction process. Their excellent communication skills made it easy for us to stay informed about the progress of the project. Throughout the construction process, the professionalism displayed by everyone on the team was exceptional! Our experiences with G.M.Roth has been and IS very positive! Their long-standing reputation in the home remodeling industry is well-deserved and we wouldn’t hesitate to recommend them to anyone seeking dependable , professional and high-quality home remodeling/construction services.

Jay Nannicelli

When we first contacted G.M. Roth we were envisioning a complete replacement of of the front door and entryway to our home. After discussion and review of the problem we were trying to solve, Roth was able to recommend a less costly solution. The two carpenters assigned to the job were professional, took care to protect our property and completed the repairs efficiently and on time. Wew are very pleased with the outcome and our experience with G.M. Roth.

Cathy Waters

GM Roth completed our third project in ten years this summer, so we are very confident in recommending them. They have redone three bathrooms, one kitchen, and in our latest project, an assortment of things that improved our new home. They are meticulous in their planning and their people are nice, trustworthy, and competent. We had to wait a few months for the job to start, but once they got going, they made regular progress. If there was a hangup, they explained what was causing it. We have to drive further than is convenient to meet them in their showroom, so the fact that we are willing to go the extra miles is proof that we appreciate their work!

Bill Fitzgerald

Couldn’t be more pleased with our experience with G.M. Roth Design Remodeling. We upgraded to a walk in shower. Every employee at G.M. Roth was very professional and clear from the beginning to completion. Matt was the on-site supervisor and kept us updated every step of the way. Work area was cleaned every day. Questions were answered clearly & succinctly. The new shower is beautiful. If you want a first class installation then G.M. Roth is who you want. We plan on having more work to be done by G.M. Roth.

kathy

Many of us have a goal to age in place. GM Roth help us make sure that goal became a reality. Our new bathroom now provides my husband, who has mobility issues, with confidence that he will stay safe while showering. The entire GM Roth process is very transparent and the communication between the team members and myself was great. We are very pleased with the final project outcome and appreciate everyone's patience and assistance while we made our final decisions.

Trusted Partnership: Qualified Remodeler + GuildQuality

Key Takeaways from the 2025 Report

How GM Roth Design Remodeling Measures Up

Spotlight on Excellence — Why It Matters

Conclusion: Building Relationships, Not Just Remodels

Customer Testimonials