If your remodeling contractor has suddenly stopped showing up, stopped returning calls, or even shut its doors altogether, you’re not alone. Across New England, many homeowners have been left stranded after large contractors like NewPro Windows & Remodeling closed unexpectedly in late 2025.
When your project is half-finished, your deposit is paid, and your home is torn apart, it’s natural to feel frustrated and uncertain. The good news? You do have options. Here’s what to do next—and how a reputable, locally-owned company like G.M. Roth Design Remodeling can help you get your home and peace of mind back on track.
1. Take a Breath and Document Everything
Before you do anything else, gather and organize all documentation related to your remodeling project:
- Signed contracts and change orders
- Receipts, invoices, and payment records
- Texts, emails, or written communications with your contractor
- Photos of the work completed so far
Having a clear paper trail will protect you if you need to dispute charges or file an insurance or bankruptcy claim (as in the case of NewPro’s parent company, Renovo Home Partners, which filed for bankruptcy in Delaware).
2. Verify Permits and Inspection Status
Check with your local building department (Nashua, Bedford, Merrimack, Salem, Londonderry, Windham, or your NH/MA community) to confirm:
- What permits were pulled
- Whether inspections were approved or pending
- Who is listed as the contractor of record
If the original contractor has abandoned the job, you’ll likely need to reassign the permit to a new licensed contractor before work can continue.
3. Protect What’s There
An unfinished addition, deck, or window installation can leave your home vulnerable to weather damage, leaks, and safety issues.
- Seal open walls or roofs with tarps or plastic sheeting.
- Shut off exposed electrical or plumbing lines.
- Save all materials left behind—they may be reused or credited in your revised estimate.
4. Don’t Pay Another Dime Until You Have a New Contract
Unfortunately, some homeowners panic and pay additional deposits to “finish fast.” Avoid that mistake.
Instead, get a clear scope of work and fixed proposal from a reputable, established company that can pick up where things left off—safely, legally, and professionally.
5. Bring in a Trusted, Local Design-Build Partner
At G.M. Roth Design Remodeling, we’ve helped many New Hampshire and northern Massachusetts homeowners recover from stalled or abandoned projects. Our award-winning design-build process allows us to step in, assess existing work, and finish properly—without cutting corners.
We’re proud to be:
- Locally owned and operated for over 35 years in Nashua, NH
- Fully licensed, insured, and transparent about all costs
- Backed by hundreds of 5-star client reviews across southern NH and MA
- Known for integrity, craftsmanship, and long-term warranties
Whether your NewPro window installation, deck, kitchen, or addition was left incomplete, our team can help you evaluate next steps and create a completion plan that fits your timeline and budget.
6. Vet Your Next Contractor Carefully
Before you sign anything new:
- Verify local licensing and insurance
- Check Google, BBB, and other major review platforms
- Ask for references and project photos
- Confirm that all payments align with progress milestones
- Look for a design-build approach, which reduces risk by combining design, permitting, and construction under one accountable team
At G.M. Roth, our clients appreciate having one point of contact from concept to completion, transparent pricing, and clear communication throughout the process.
7. Turn a Setback Into a Fresh Start
A disappearing contractor can feel like a nightmare—but it can also be a turning point that leads to a better result. Many clients tell us that once G.M. Roth took over, they finally got the home they originally envisioned—beautifully finished, code-compliant, and built to last.
If your remodel, addition, or window project has stalled, we’re here to help.
